Terms of Service
1. Introduction & Company Identity
These Terms of Service govern your use of courier, parcel dispatch, gift delivery, and logistics services provided by ALSUWAH DELIVERY SERVICES L.L.C (السواح لخدمات توصيل الطلبات ذ.م.م), a Limited Liability Company registered in the Emirate of Dubai, United Arab Emirates, under Department of Economy and Tourism (DET) Commercial License No. 1583231, Commercial Register No. 2772440, and Dubai Chamber of Commerce No. 666375.
2. Scope of Services
ALSUWAH provides on-demand point-to-point courier, document dispatch, parcel transport, gift delivery, and last-mile order management across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, as well as Al Ain.
3. Sender Responsibilities & Prohibited Items
The sender certifies that all items tendered for courier delivery are legally owned or dispatched with full authority. Under UAE Federal Law, the following items are strictly prohibited from transit:
- Illegal narcotics, controlled substances, and unapproved pharmaceuticals;
- Weapons, explosives, hazardous chemicals, and flammable materials;
- Counterfeit currency, counterfeit branded merchandise, or stolen property;
- Live animals (unless approved under dedicated biological courier agreements).
4. Pricing, Currency & Payment Terms
All prices are quoted and charged in United Arab Emirates Dirhams (AED) and are inclusive of standard 5% UAE Value Added Tax (VAT). Accepted payment methods include Visa, Mastercard, Apple Pay, Google Pay, and UnionPay. Payment authorization is required prior to courier dispatch unless the client maintains an active credit agreement.
5. Proof of Delivery (POD) & Handover
Delivery is deemed complete once our courier captures an electronic signature, recipient name verification, or photo confirmation at the designated delivery address. The sender agrees that digital POD records serve as conclusive legal evidence of delivery fulfillment.
6. Limitation of Liability
ALSUWAH shall exercise all reasonable care in the handling and transit of packages. In the event of loss or verifiable damage caused solely by courier negligence, liability is limited to the declared value of the parcel up to a maximum standard limit of 500 AED, unless additional cargo insurance was purchased at the time of booking.
7. Governing Law & Jurisdiction
These Terms shall be construed and governed in accordance with the laws of the Emirate of Dubai and the Federal Laws of the United Arab Emirates. Any dispute arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent Courts of Dubai.
8. Contact Information
For inquiries regarding these Terms, contact our legal desk:
ALSUWAH DELIVERY SERVICES L.L.C
Office No. 124-204, Al Rostamani Real Estate (L.L.C), Deira, Dubai, UAE
Email: [email protected] | Phone: +971 52 977 1022