Shipping & Delivery Policy
1. Service Territory & Regional Coverage
ALSUWAH DELIVERY SERVICES L.L.C operates full-coverage logistics networks across the entire United Arab Emirates:
- Dubai Metropolitan: Deira, Bur Dubai, Downtown, Business Bay, DIFC, Jumeirah, Dubai Marina, JLT, Al Barsha, Silicon Oasis, and Dubai South.
- Abu Dhabi & Al Ain: Abu Dhabi Island, Yas Island, Saadiyat, Khalifa City, Mussafah, and Al Ain Central.
- Northern Emirates: Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
2. Delivery Service Levels & Timelines
| Service Tier | Target Speed | Applicable Region | Base Rate (AED) |
|---|---|---|---|
| Same-Day Super Express | 2 - 4 Hours | Intra-City Dubai / Sharjah | From 50 AED |
| Standard Parcel & Docs | Within 6 - 24 Hours | All Emirates | From 25 AED |
| Gift & Luxury Care | Exact Slot Appointment | All Emirates | From 45 AED |
| 24/7 Midnight Dispatch | Immediate Mobilization | Emergency Coverage | Custom Quote |
3. Booking Cutoff Times
Orders booked for standard same-day inter-emirate delivery must be submitted by 2:00 PM local UAE time. Super Express and on-demand dispatches can be booked 24 hours a day, 7 days a week through our portal or direct hotline.
4. Packaging & Fragile Items Protocol
The sender is responsible for properly wrapping fragile merchandise. For gift items, cakes, and floral bouquets, ALSUWAH provides air-conditioned sedan transport and stabilizing containers. Please declare fragile contents in the booking instructions to ensure special handling flags.
5. Unsuccessful Delivery Attempts
If the recipient is not reachable, our courier will make up to three phone contact attempts. If the parcel cannot be received, it will be brought back to our central Deira sorting hub. A re-delivery attempt can be scheduled within 24 hours.
6. Inquiries & Dispatch Office
For live tracking inquiries or delivery updates, contact:
ALSUWAH Dispatch Department
Deira, Dubai International Airport Area, Dubai, UAE
Hotline: +971 52 977 1022 | Email: [email protected]